Returns

The Beauty HQ can only accept returns if the lenses are found to be factory defective. We cannot replace your lenses if you do not like the colour or the parameters you have ordered are not suitable for your eyes. When ordering, you are confirming that you have consulted your Eye Care Specialist.

Defective lenses must be returned before we can exchange them and may only be exchanged for the exact same lens model, colour and prescription.

In the case that you receive defective lenses, you must do the following:

Email info@thebeautyhq.co.uk within 5 working days after receiving your order.

Return the defective lenses to The Beauty HQ, including  the box.

If you have opened the blisters, place the lenses in a lens case with contact lens solution and return them to us with the box and include the opened blisters.

Returning defective lenses must be sent within 5 working days from the time you initially contacted The Beauty HQ to report the defect.

* Please follow all the instructions in the leaflet on how to clean your lenses before using them.

* Shipping charges for returns of defective lenses will be carried by the customer.